FREQUENTLY ASKED QUESTIONS

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for your convenience. All payments are processed securely through our encrypted payment system.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After this time, orders may have already been processed for delivery.

Yes! We offer special pricing for bulk orders of 10 or more items. Please contact our team for a custom quote on your large order requirements.

Yes, we offer same-day delivery in London and next-day delivery across the UK for orders placed before 2 PM. Perfect for last-minute gifts including flowers, electronics, and birthday presents!

Standard delivery is £4.99, next-day delivery is £7.99, and same-day delivery in London is £12.99. We offer FREE shipping on all orders over £50!

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website or by calling our customer service team.

We offer a 30-day return policy for all items in original condition. Fresh flowers and perishable items have a 7-day return window. Custom or personalized items cannot be returned unless defective.

To return an item, please contact our customer service team with your order number. We'll provide you with a return authorization and prepaid shipping label.

Refunds are processed within 5-10 business days after we receive and inspect the returned items. The refund will be credited to your original payment method.

Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout. We also include a personalized gift message card at no extra charge.

We source our flowers daily from premium suppliers and local growers. All flower arrangements are created fresh on the day of delivery to ensure maximum freshness and longevity.

Yes, all our electronics including iPhone accessories and Apple Watch products are 100% authentic and come with manufacturer warranties. We're authorized retailers for all major brands we carry.

Our gift specialists are here to help you find the perfect present. Whether you need birthday stuff, anniversary gifts, or just want to surprise someone special, contact us for personalized recommendations.

Currently, we only ship within the United Kingdom. We're working on expanding our international shipping options and hope to serve customers worldwide soon!